T&C’s

MAKING YOUR HAPPY PURCHASE

Ordering online is quick and easy at Mary’s House Designs as the shop is open 7 days a week, 24 hours a day.

All non-personalised orders placed are processed and dispatched within three working days of payment being received, although I aim to dispatch all orders received before midday on Monday - Friday on the same working day if I can.

All orders received on Saturday and Sunday will be dispatched the following week, unless otherwise stated.

I try to re-use as much packaging as I can, so please don’t be surprised if the outer packaging of your order is not as pretty as the inside; I am doing my best to be eco-friendly and re-use boxes and other packaging materials wherever possible.

DELIVERY OPTIONS

UK STANDARD

The standard delivery charge is £3 for all orders under £30. Use the code FREEP&P for orders over £30.

All standard UK orders are sent by Royal Mail 2nd class.  

If you are based in Sheffield or visiting, then you can also use the code ‘CLICKANDCOLLECT’ and Angela will contact you to arrange collection of your order from 49, Blair Athol Road, Sheffield after 24 hours; if you want it delivered to you then proceed with your order as normal.

UK TRACKED NEXT DAY 

I currently do not offer a tracked next day delivery but I am hoping to soon. If you need your order urgently then I will do my best to get it to you as quickly as possible.

Please allow 7 days before dispatch of personalised orders. 

Please allow for longer processing at busier times of the year i.e. around Christmas time. 

RETURNS

I really hope you will love your delivery but if you wish to return an item, please contact me within 7 days of receiving your order to arrange a refund or an exchange. 

Please note I am unable to cover return postage unless an item is faulty so please keep proof of postage on returns as we cannot cover any lost returns without proof. Items must be returned in an unused, saleable condition.  

Please email hello@maryshousedesigns.com if you have any questions. 

Personalised items cannot be returned unless they are faulty.